Refund policy
RETURNS
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Our return policy is valid for 14 days. Unfortunately, if your purchase was made more than 14 days ago, we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in its original packaging. Returns are not accepted once the seal on the plastic wrapper has been broken.
Some items are completely excluded from return. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials, or flammable liquids or gases.
Furthermore, the following items cannot be returned:
* Gift certificates
* Downloadable software products
* Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not return the purchased items to the manufacturer.
Only partial refunds will be issued in certain situations
* Items that are no longer in original condition, damaged, or missing parts for reasons not due to our error.
* Items that are returned after 30 days from delivery.
Refunds
Once we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or denial of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will then be automatically credited.
Delayed or missing refunds.
If you have not yet received a refund, first double-check your bank account.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all this and still have not received a refund, please contact us at info@gorilla-cube.com.
Offer items
Refunds can only be issued for regular priced items, unfortunately offer items are excluded from refunds.
Exchange
Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, email us at info@gorilla-cube.com and send the item to: John-F.-Kennedy-Strasse 5, 63526 Erlensee, Germany.
Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a gift certificate for the value of the purchase when you return the item. Once we receive the returned item, you will receive a gift certificate via email.
If the item was not marked as a gift or sent to the gift-giving person at the time of purchase, a refund will be issued to the gift-giving person and the gift-giving person will be notified of the return.
Shipping
To return your product, you should send your product to: John-F.-Kennedy-Strasse 5, 63526 Erlensee, Germany.
You must pay the shipping costs for returning your item yourself. Shipping costs are not refundable. If you receive a refund, the shipping costs for the return will be deducted from your refund.
The time it takes for the exchanged item to reach you may vary depending on the country you reside in.
If you are shipping an item valued over $75, you should consider using a shipping service with tracking or purchasing shipping insurance. We cannot guarantee that we will receive the item you are returning.
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Our return policy is valid for 14 days. Unfortunately, if your purchase was made more than 14 days ago, we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in its original packaging. Returns are not accepted once the seal on the plastic wrapper has been broken.
Some items are completely excluded from return. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials, or flammable liquids or gases.
Furthermore, the following items cannot be returned:
* Gift certificates
* Downloadable software products
* Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not return the purchased items to the manufacturer.
Only partial refunds will be issued in certain situations
* Items that are no longer in original condition, damaged, or missing parts for reasons not due to our error.
* Items that are returned after 30 days from delivery.
Refunds
Once we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or denial of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will then be automatically credited.
Delayed or missing refunds.
If you have not yet received a refund, first double-check your bank account.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all this and still have not received a refund, please contact us at info@gorilla-cube.com.
Offer items
Refunds can only be issued for regular priced items, unfortunately offer items are excluded from refunds.
Exchange
Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, email us at info@gorilla-cube.com and send the item to: John-F.-Kennedy-Strasse 5, 63526 Erlensee, Germany.
Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a gift certificate for the value of the purchase when you return the item. Once we receive the returned item, you will receive a gift certificate via email.
If the item was not marked as a gift or sent to the gift-giving person at the time of purchase, a refund will be issued to the gift-giving person and the gift-giving person will be notified of the return.
Shipping
To return your product, you should send your product to: John-F.-Kennedy-Strasse 5, 63526 Erlensee, Germany.
You must pay the shipping costs for returning your item yourself. Shipping costs are not refundable. If you receive a refund, the shipping costs for the return will be deducted from your refund.
The time it takes for the exchanged item to reach you may vary depending on the country you reside in.
If you are shipping an item valued over $75, you should consider using a shipping service with tracking or purchasing shipping insurance. We cannot guarantee that we will receive the item you are returning.